At Home Legends!
2nd Week of 2012 is here )
More good stuff to learn and getting more done to become an International Fitness Professional and go out there to help folks to get healthier, happier and fitter because of you!
Here is the Nine Steps To Customer Service Excellence:
- 1 – Pick the right people (Target Market)
- 2 – Set Goals spècific customer service goals and visualize them
- 3 – Ask your customers what they want
- 4 – Create a WOW experience every-time…if you don´t apologize!
- 5 – Customer service is not an event it is a system…what is yours?
- 6 – Do you do what you expect?
- 7 – Do you inspect what you expect?
- 8 – Do you reward excellence?
- 9 – Consistency: Consistency : Consistency!
Happy Learning From Happy Hernan